Location: Metro Manila , Philippines
Full-time
Responsibilities
- Manage and motivate the team to achieve targets in a timely manner
- Make sure new/existing merchants are being provided with an excellent client experience
- Handle merchant inbound calls on the helpline number
- Liaison with various department teams to achieve seamless operations
- Monitor merchant activities through internal tools and fix problems and gaps, if any
- Analyze data and provide product related feedback on a regular basis
Requirements
- Graduates with minimum 2-4 years of work experience. Team lead experience a must.
- Excellent communication & comprehension skills in English and Tagalog
- Patient listener with a knack of independently handling leadership level conversations
- Smart, enthusiastic and pro-active individual. Go-getter with a proven record in target achievement
- Excellent attitude and a good team player
- Willingness to take ownership in a team and knack for problem solving
- Basic computer skills and operational MS-Office knowledge
- Ability to work in a highly charged environment without compromising on quality
Apply on the Zomato site: https://www.zomato.com/position?q=team-lead—customer-service-(online-ordering)#op-65772-team-lead—customer-service-(online-ordering)
View more job opportunities: https://www.zomato.com/careers
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