91% of the Filipino Viewers Planning to Watch the Football World Cup Want to Experience the Game in Metaverse with 63% Willing to Pay Extra: Amdocs Research
Streaming access alone may not be enough for the modern sports fan, as increasing expectations around the metaverse, entertainment and connectivity drive desire for new viewing experiences
Despite Digitalization, Consumers in the Philippines and Singapore Rate Highly Skilled Agents as Key to an Excellent Customer Experience, Amdocs Reports Finds
Amdocs publishes new research emphasizing the enduring role of contact center and retail store agents in ensuring a high-quality customer experience