Social Security System (SSS) President and Chief Executive Officer Rolando Ledesma Macasaet reminded members and pensioners to secure their login credentials for their My.SSS account and other personal information to protect their online account from being used in fraudulent transactions.

Macasaet said that several SSS members and pensioners are digitally challenged or not well-versed in suing computers and smartphones and find it challenging to access their M.SSS account. As a result, they tend to seek assistance from other people, including fixers, who are more tech-savvy. Unfortunately, scammers and unscrupulous persons take advantage of them to gain access to their My.SSS account and use it for their own personal gains..

“We discourage them from sharing their usernames, passwords, and other login details of their My.SSS account to another person. Anyone with this information could use their My.SSS account to avail of benefits or loans without their knowledge nor consent,” Macasaet warned.  

The SSS chief urged members and pensioners to refrain from transacting with individuals who offer technical assistance in creating a My.SSS account or filing online applications of benefit claims and loans for a fee.

Under Republic Act No. 11032, or the Ease of Doing Business and Efficient Government Service Delivery Act of 2018, and Republic Act 11199, or the Social Security Act of 2018, it is illegal for members to engage the services of fixers. They may report these fixers or scammers to SSS branches or the Special Investigation Department (SID) at fid@sss.gov.ph or directly with the law enforcement authorities such as the Philippine National Police’s Anti-Cybercrime Group and the National Bureau of Investigation’s Cybercrime Division.”

Moreover, Macasaet emphasized that online transactions and services through the My.SSS portal and the SSS Mobile App are free.

“Members and pensioners who need assistance in using My.SSS and SSS Mobile App may visit an E-Center in SSS branches. Our branch personnel are ready to assist them in creating an online account and guide them in navigating the SSS portal,” he added.

Further, the SSS Chief said that SSS is implementing initiatives to provide stakeholders with access to SSS online services and bring its services closer to its members through its tagline, “Masayang Tumulong, Serbisyong Ramdam.”

Among these initiatives is the Barangay E-Center, a partnership with the local government units wherein SSS sets up an E-Center in the barangays.

Likewise, SSS will also continue establishing more digital branches to help members and pensioners get acquainted with its various online facilities.  A digital branch has an E-Center, a Mobile App Learning Center, and a Customer Care Center.

Moving forward, more SSS on eWheels will visit identified barangays nationwide wherein SSS personnel would discuss and provide various services and programs to the residents.SSS urged members and pensioners to visit the official social media pages of SSS to get accurate information and updates on its programs and benefits. They can follow SSS on Facebook at “Philippine Social Security System – SSS” and on Twitter at @PHLSSS. They can also subscribe on its YouTube channel at “MYSSSPH”, join its Viber Community at “MYSSSPH Updates”, or visit the uSSSap Tayo Portal at https://crms.sss.gov.ph/.

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