The pandemic forced many businesses like Northeast Business Solutions to make the transition from office-based operations to hybrid work set-ups. This required them to search for fast and reliable internet services. 

Based in Norzagaray Bulacan, Northeast Business Solutions started its operations in 2016 as a service provider developing and implementing human resources information system (HRIS), timekeeping, and payroll system solutions. The company aims to bring the best software solution and superior customer experience to different business industries, particularly business process outsourcing (BPO) companies, hospitals, and security agencies in Metro Manila and even Visayas and Mindanao.

Before lockdowns, Northeast’s employees used to meet with their customers face to face often to present sales pitches and conduct live implementations. But when the COVID-19 hit, they had to shift to remote work. Despite being back in their office, they no longer meet face-to-face with customers and instead communicate online.

That’s why founder and CEO Michael Sta. Maria worked hard to help his employees make the transition easier by providing them with the necessary tools such as a stable and reliable internet connection. During his search, he knew what he was looking for: his chosen service provider “needs to be reliable and have great customer service.” He wanted an internet service provider who can assist him and his business with any digital needs with only a few notices — maybe even just a call away. And he found these needs fulfilled with Globe Business.

Great after-sales support

With the help of Globe Business, Northeast Business Solutions has been able to digitally transform their operations through “great after-sales [support] and reliable services such as direct internet, cloud, and SMS API.” 

According to Sta. Maria, he only needs to send one text to his account manager, and she will immediately reply with the perfect Globe Business product that fits his need. “Pag may concerns ako sa products, whatever, sa billing, technical… Isang text or chat ko lang kay Miss Ana, ang aking account manager, talagang may response,” he said. “With Globe, talagang very satisfied ako sa after-sales [support]. Wala akong masabi.” Hence, for Sta. Maria, Globe Business is reliable.

Unfailing connection

Aside from the amazing customer service and support of Globe Business, Sta. Maria also praised the reliability of Globe Business’ internet services. Globe Business’ Direct Internet service offers dedicated internet connection with their chosen bandwidth and a guaranteed 99.8% uptime, which is especially important because they could not afford to be disconnected with the nature of their business. 

As an HRIS, the nature of Northeast Business Solutions required them to be online and accessible to their clients. They need to provide back-end support, especially for clients like BPOs, hospitals, and security agencies which have complex shift systems that need to be recorded properly. With Globe Business Direct Internet, they are able to provide after-sales support to their clients without any issue.

“Kay Globe Business Direct Internet, never talaga kami naka experience ng downtime. I can say na 365 days a year, naka-up ang internet connection namin with Globe,” Sta. Maria shared. This makes Globe Business and its products so essential to Northeast Business Solutions.

Always accessible

Northeast Business Solutions also uses Globe Business’ Virtual Private Cloud (VPC), which allows them to run even the most difficult applications without the limitations of a public cloud server and with a strict security system for the business’ privacy.

“Our internet along with our cloud servers [from Globe Business] helped us pivot smoothly and almost instantaneously,” Sta. Maria shared about their shift from onsite to remote set-up. “By cloud hosting, we don’t need to physically manage our servers—we can work without anyone in the office. Our employees and customers can access files and the applications easily.” This means that even if there’s a sudden strict lockdown again, Northeast Business Solutions can adjust from office-based set-up to remote work easily and immediately.

Northeast Business Solutions has also made use of Globe Business’ SMS API, which allows them to send and receive SMS notifications to and from subscribers of any local network using a personalized sender identity to build brand trust. As an HRIS service provider, Northeast Business Solutions integrated the SMS API into their services to allow their customers easier access to their HR management needs. For example, when their customer’s employee needs to time in for the day, they simply need to send an SMS for convenience and efficiency on all fronts. These Globe Business products help Northeast Business Solutions serve their clients more effectively.

To help its partners prepare and adapt to Globe Business ICT solutions better, Globe Business also goes the extra mile for their partners by offering training-as-a-service (TRaaS); providing access to Globe Business Academy and all the insights, tips, and resources found within; and granting exclusive rewards and benefits through the loyalty program Upstart. Want to learn more? Head on to the Globe Business website or call 121, Mondays-Fridays 8am-5pm, for more information on how Globe’s services can help your tech business transform digitally and efficiently.

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