Global CX provider anticipates robust Q4 growth and strong showing for 2023

MANILA— Alorica, one of the largest BPOs in the industry, has achieved its 7,000 monthly recruitment target last month, entering an early peak ramp season driven by the acquisition of new global clients from the consumer goods, retail, healthcare and financial services industries.

Alorica’s usual Q4 client demands and opportunities started in as early as Q3 of this year as businesses start to open and adapt to the post-pandemic “new economy”, achieving normalcy faster than other industries.

“The 7,000 hiring target per month is something we’ve come close to before, but not in a consecutive series of months. Our highest was in 2021 where we achieved over 6k hires in 1 month,” explained Marvin Vinluan, Alorica’s Director for Talent Acquisition. “It’s a clear indication of the company’s rapid growth trajectory.”

The organization is also set to launch two (2) new sites by year end, namely Davao 3 at the Matina IT Park, Davao City and TechZone, Buendia, Makati City; as well as a site expansion in Cebu City expected before the end of October to support the development in these locations.

On track to exceed forecasts

Sustained with a significant increase in volume, including a need for Alorica’s digital capabilities both coming from its existing and new clients, the organization is on track to achieve its buildup this year, even exceeding internal financial forecasts.

“Alorica has performed extremely well to attain our revenue targets for the quarter, which we credit to our ability to quickly scale and effectively perform,” added Sara Machan-De Silva, Divisional Vice-President for Customer Experience.

With new clients set to join before the end of 2022, the company is anticipating a fast and stable start to 2023.

Parallel to the slew of new partners and talents, the company expanded its operations up north opening its first Alorica Connection Hub in Candon, Ilocos Sur securing further success for the organization, as well as providing more work-at-home opportunities for the region.

Creating work-life balance and more opportunities for tenured talents

With a footprint of over 55,000 employees, the proactive hiring efforts continues with optimized talent attraction, including increased presence in social media, virtual recruitment activities, job fairs in partnership with LGUs and opening of new hiring facilities. Alorica also added new leadership positions, providing extended career paths through mentorship and training for tenured employees to explore other skills and interests. Work-life integration is also prioritized across the company, even with the remote setup, through employee engagement activities such as partnerships with non-profit MLBA, initiatives through TIDE (Alorica’s Diversity, Equity & Inclusion program) and awards from the Game Changer recognition program, solidifying the company’s culture of making lives better for employees, as well as its customers.

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