FedEx Express (FedEx), a subsidiary of FedEx Corp. (NYSE: FDX) and one of the world’s largest express transportation companies, announced a new alliance with BigCommerce (Nasdaq: BIGC), an open SaaS e-commerce platform. BigCommerce merchants signing up for the FedEx-BigCommerce alliance program can enjoy enhanced shipping capabilities, with access to a premium delivery experience for their customers at reasonable prices. 

The benefits include:

  • Highly competitive rates: BigCommerce merchants joining this program will receive competitive discount rates from FedEx Express®, together with simple, streamlined access to FedEx shipping services. 
  • Enhanced shipping capabilities: BigCommerce merchants can leverage a vast portfolio of FedEx e-commerce solutions, including FedEx Electronic Trade Documents; a portfolio of flexible, simple return solutions; and the FedEx Hold-at-Location services, which gives BigCommerce merchants the choice to have their packages delivered conveniently and safely to various grocery stores, pharmacies, and FedEx office locations.   

“The collaboration with BigCommerce is yet another milestone for FedEx as we continue strengthening our capabilities within the e-commerce ecosystem to best serve businesses in this region,” said Kawal Preet, president of Asia Pacific, Middle East and Africa (AMEA) at FedEx Express. “With e-commerce being a key driver of global trade in the post-pandemic world, a level playing field will support e-merchants of all sizes to compete on a global scale. That’s why alliances such as these are so critical for SMEs to strengthen their delivery capabilities and meet their customers’ heightened expectations while expanding their footprint overseas.”

The strategic alliance comes as e-commerce in the Asia Pacific, Middle East, and Africa region (AMEA) region is on a skyrocketing growth trajectory fueled by the pandemic. In Asia Pacific alone, e-commerce sales are expected to nearly double by 2025, reaching $2 trillion. Online sales in the Middle East and Africa region (MENA) are also projected to exceed $50 billion by the end of 2022.

Alongside the rapid growth in e-commerce sales, merchants face mounting pressure in delivering products quickly and cost-efficiently to customers across the world. A BigCommerce survey revealed that 77% of global consumer respondents would consider abandoning an e-commerce purchase if the shipping options are unsatisfactory.

“Every decision we make ladders back to helping BigCommerce merchants grow and scale their businesses and deliver the best customer shopping experiences. It’s never been more important for merchants to equip themselves with the most reliable shipping solutions to ensure their products are delivered in a timely manner,” said Shannon Ingrey, vice president and general manager of APAC for BigCommerce.  “Our collaboration with FedEx unlocks more options for BigCommerce merchants to offer premium delivery experiences as part of their end-to-end e-commerce journey. We look forward to working with FedEx to ensure our merchants have all the resources available to meet customer needs quickly and efficiently.” 

FedEx is committed to supporting small businesses to seize the growth opportunities brought about by the e-commerce boom. Recently, FedEx further enhanced its cross-border e-commerce capabilities with the launch of FedEx® International Connect Plus (FICP), a new FedEx Express International, day-definite, e-commerce shipping service that combines competitive speed with attractive prices. 

BigCommerce is also offering new merchants free services for their first two months. Merchants interested in signing up with BigCommerce or learning more about how to take advantage of FedEx portfolio of ecommerce solutions can visit https://www.bigcommerce.com.au/dm/fedex/

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